What makes your aromatherapy products different from mass-produced alternatives?

Our aromatherapy products are individually handcrafted in small batches in our Glasgow studio, allowing us to quality-check every single item before it reaches you. We use only 100% pure essential oils for fragrance - no synthetic fragrances, phthalates, or parabens. Unlike mass-produced products that often use cheap synthetic oils that can trigger headaches or allergies, our natural essential oils provide genuine aromatherapy benefits while being gentle on sensitive individuals.

Our entire product range is:

• 100% Natural - Made with pure essential oils and plant-based waxes

• Vegan & Cruelty-Free - No animal products or testing

• Handmade in Glasgow - Supporting local, small-batch production

• Plastic-Free Packaging - Environmentally conscious materials

• Soot-Free - Clean burning with no harmful emissions

Why do you use coconut and rapeseed wax instead of soy wax?

We specifically chose coconut and rapeseed wax because they offer superior sustainability and performance benefits:

Coconut Wax Benefits:

• Burns 25% longer than soy wax

• Completely renewable and sustainable

• Excellent scent throw for aromatherapy benefits

• Burns cleanly with no soot or toxins

• Supports coconut farming communities

Rapeseed Wax Benefits:

• Locally sourced from European crops

• Lower carbon footprint than imported soy

• Excellent for holding essential oil blends

• Naturally vegan and biodegradable

• Supports sustainable agriculture

Unlike soy wax (which is often genetically modified and requires extensive processing), our coconut and rapeseed wax blend provides a cleaner, more sustainable option that performs exceptionally well with pure essential oils.

 

Are your products safe for people with allergies and sensitivities?

Yes, our products are formulated to be as gentle as possible. We use:

• 100% pure essential oils - no synthetic fragrances or phthalates

• Natural plant-based waxes - free from petroleum derivatives

• No artificial additives - no dyes, preservatives, or chemical enhancers

However, some people may have sensitivities to specific essential oils. We recommend checking our ingredient lists if you have known sensitivities. Our products are particularly popular with asthma sufferers and those with chemical sensitivities who find commercial fragranced products problematic.

 

Product-Specific Questions

How long do your candles burn?

Our coconut and rapeseed wax candles burn significantly longer than conventional candles:

• Small candles (120ml): 25-30 hours

• Medium candles (180ml): 35-45 hours

The natural wax blend burns slower and more evenly than paraffin or soy, giving you excellent value. We recommend burning for no more than 4 hours at a time for optimal performance and safety.

Can I burn your candles all day?

While our candles are made from the safest possible ingredients and produce no harmful soot or toxins, we recommend burning for maximum 4-hour periods. Our glass vessels are tested for extended burning, but they can become very hot. Always place candles on heat-resistant surfaces and monitor the vessel temperature during extended use.

 

How do I get the best performance from my wax melts?

Our coconut and rapeseed wax melts are designed to provide hours of aromatherapy benefits:

• Use 1-2 cubes in your wax warmer

• Each cube provides 8-12 hours of fragrance

• The natural wax releases essential oils gradually for consistent scent throw

• Remove wax when fragrance fades (usually after 2-3 uses)

• Clean your warmer between different scents for best results

How long do reed diffusers last?

Our reed diffusers provide continuous aromatherapy for over 3 months:

• Turn reeds every other week for optimal scent throw

• Keep away from direct sunlight and heat sources

• 120ml diffusers cover spaces up to 25 square metres

Are your room and linen sprays safe for fabrics?

Yes, our room and linen sprays are formulated to be fabric-safe. The natural essential oil base won't stain or damage most fabrics. However, we recommend testing on an inconspicuous area first, especially on delicate or light-coloured fabrics. The sprays are perfect for:

• Refreshing bedding and pillows

• Scenting curtains and soft furnishings

• Creating instant aromatherapy in any room

How should I care for my yoga mat spray?

Our yoga mat sprays contain natural antimicrobial essential oils like lemon:

• Spray lightly after each practice

• For cleaning, wipe with a clean damp cloth

• Allow to air dry before rolling up your mat

• Safe for all mat materials (rubber, PVC, cork, etc.)

• Provides natural antibacterial protection

• Creates a calming aromatherapy experience during practice

Aromatherapy & Wellness

Do scented candles really help with sleep and relaxation?

Yes! There's scientific evidence that certain essential oils can influence mood, stress levels, and sleep quality. The limbic system in our brain processes scents and can trigger the release of hormones like serotonin and dopamine that regulate mood.

Our Sleep & Relaxation blends feature:

• Lavender - clinically proven to reduce anxiety and improve sleep quality

• Chamomile - promotes calm and helps with insomnia

• Ylang Ylang - reduces stress and promotes feelings of peace

• Bergamot - balances mood and reduces cortisol levels

Which essential oils are best for different needs?

For Stress Relief: Lavender, Bergamot, Chamomile, Frankincense For Energy & Focus: Peppermint, Rosemary, Eucalyptus, Lemon For Sleep: Lavender, Chamomile, Ylang Ylang, Sandalwood
For Meditation: Frankincense, Sandalwood, Cedarwood, Patchouli For Mood Boosting: Sweet Orange, Grapefruit, Jasmine, Rose Geranium

Can aromatherapy help with anxiety and stress?

Essential oils have been used for centuries to support emotional wellbeing, and modern research supports many traditional uses. Certain essential oils can:

• Activate the parasympathetic nervous system (rest and digest response)

• Reduce cortisol levels (stress hormone)

• Promote production of calming neurotransmitters

• Create positive associations through scent memory

Our products are designed to provide genuine aromatherapy benefits, not just pleasant fragrance.

 

Ordering & Shipping

How quickly do you ship orders?

All orders are handcrafted and shipped within 48 hours (working days) from our Glasgow studio. We use:

• UK orders: Evri, DPD and Royal Mail - expect delivery in 2-4 working days

• Scottish orders: Often delivered next day

• Remote areas: May take an additional day

Do you offer international shipping?

We ship throughout the UK and to several international destinations including the United States, Canada, Australia, and New Zealand.

Due to complex EU regulations for cosmetic and aromatherapy products introduced post-Brexit, we don't currently ship to European Union countries.

International Shipping Details:

• US, Canada, Australia & New Zealand: Available via tracked international post

• Delivery times: 7-14 working days depending on destination

• Customs: International customers are responsible for any customs duties or taxes

• Shipping costs: Calculated at checkout based on weight and destination

Contact us if you're located elsewhere - we're always exploring new shipping destinations based on customer demand.

What's your return policy?

We want you to love your aromatherapy products! If you're not completely satisfied:

• Contact us within 14 days of delivery

• Products must be unused and in original packaging

• We'll arrange return shipping and provide full refund

• Damaged items will be replaced immediately

Sustainability & Ethics

How environmentally friendly are your products?

Sustainability is at the heart of everything we do:

• Carbon-neutral waxes from renewable plant sources

• Locally sourced ingredients where possible to reduce transport

• Plastic-free packaging using recyclable glass and cardboard

• Minimal waste production through small-batch handcrafting

• Reusable containers - our jars make beautiful storage containers

Why can't you label your products as "organic"?

While we use many organic essential oils, UK advertising standards don't allow candles and wax products to be labelled as "organic" because there's no accepted organic certification standard for these products. Even when made with organic ingredients, the wax (even plant-based) often comes from crops that may have been treated with pesticides during cultivation.

We're transparent about our ingredients - look for "organic" listed next to specific essential oils in our ingredient lists where applicable.

Are your products vegan and cruelty-free?

Absolutely! All our products are:

• 100% vegan - no beeswax, lanolin, or animal-derived ingredients

• Never tested on animals - we use only established safe ingredients

• Cruelty-free suppliers - we work only with ethical ingredient suppliers

• Suitable for vegans and vegetarians

Getting Started

Which product should I try first?

For newcomers to natural aromatherapy, we recommend:

• Candles: Start with a relaxing blend, like Pure Serenity, for evening use or try our sample pack of the core candle collection

• Wax melts: Try a pack of 6 first to see if you love the scent

• Reed diffusers: Perfect for consistent, subtle aromatherapy

• Room sprays: Great for instant mood enhancement

How do I choose the right essential oil blend?

Consider when and where you'll use the product:

• Morning: Energizing citrus blends

• Daytime: Focus blends with lemongrass or eucalyptus

• Evening: Relaxing lavender or chamomile blends

• Meditation/Yoga: Grounding woodsy scents like sandalwood

Can I mix different products together?

Yes! Our products are designed to complement each other:

• Use a reed diffuser for background aromatherapy

• Light a candle for focused relaxation time

• Spray yoga mats before practice

• Use room sprays for instant scent layering

Just avoid using too many strong scents simultaneously - less is often more with pure essential oils.

---

Have a question not covered here? Contact us directly - we love talking about natural aromatherapy and helping you find the perfect products for your wellbeing journey.